Product Manager, IT

  • Lead stakeholders from business and IT in solution design and definition.
  • Create and maintain product roadmaps for assigned area as well as work with and influence others for honing and acceptance of the roadmap
  • Recruit, maintain, and mentor a strong, learning team to deliver on the roadmap
  • Track and communicate status of your delivery to your stakeholders in a timely fashion
  • Lead and participate in process improvement initiatives at your team, across your department, and across JAX as required
  • Stay up to date on latest market and strategic trends



  • Bachelor s degree in Business, Computer Sciences, Industrial Engineering or related field (an equivalent combination of related education, training, and experience may be considered)
  • 6+ years experience in IT or operations along with people leadership experience
  • Expert understanding of Scrum preferred
  • Ability to understand customer and customer-facing user needs and translate into solutions based on existing platforms or recommend new investments.
  • Ability to work with stakeholders to prioritize roadmap(s).
  • Design thinking experience preferred.
  • Must maintain a HIGH level of ownership and see assignments through to completion based on agreed upon deadlines.
  • Must be prepared to learn new business processes or application nuances very quickly.
  • Escalates issues to their leadership in a timely and appropriate manner.
  • Organizes own workload and works closely with leadership to ensureown workload is clearly defined and coordinated to meet deliverable timelines.
  • Maintains a working knowledge of JAX s applications and system integration and is able to understand changes in order to anticipate cross-system or cross-process impacts.


  • Previous Experience with Salesforce and other CRM or ERP technologies preferred.
  • Experience with ecommerce solutions and implementation in a global capacity.
  • Advanced experience and demonstrated knowledge of Microsoft Office suite and Visio.
  • Knowledge of current principles, practices and techniques of software development
  • Knowledge of IT and market trends
  • Knowledge of technical and business writing.
  • Ability to mentor and lead a technical, delivery team effectively
  • Ability to diagnose application problems quickly and work with others towards effective solutions for them.
  • Ability to prepare documentation, charts, and graphs pertinent to work assignments.
  • Ability to express ideas clearly, concisely in understandable form, both orally and in writing.
  • Ability to establish and maintain effective working relationships with the business community, vendors, customers, and coworkers.

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