Senior Application Administrator

Summary The Salesforce Applications Developer is responsible for delivering, as a senior contributor, on custom code, integration, and customization of key CRM and associated platforms. The Application Developer will utilize tools and best practices in support and expansion of the platform, including programming and scripting as required.  With a deep understanding of business processes, they configure and maintain the workflows within the application. Working within their team, they will also be required to provide installation, maintenance, operations, and support of one or more applications.     An Applications Senior Developer will be differentiated by greater demonstrable experience with the required application or platform; the demonstrated ability to lead projects to completion with minimal direction; coordination of activities across departments in the use and expansion of the application platform; participation in operational planning; and contribution technology platform planning.   This position may be located on either the Connecticut, California, or Maine campuses. It may require travel to Maine. Responsibilities Salesforce Development:   5+ Years of experience as a Salesforce Developer. Work with business and functional teams to gather requirements, design quality solutions, and create development specifications. (Agile environment) Develop and configure Salesforce.com instances and Force.com applications. Work with integrated solutions from Salesforce CRM or 3rd parties. Provide on-going support of existing SFDC instances containing Sales and integrated applications. Clearly communicate project expectations and solutions to team members and business users. Contribute to the overall application design and layout. Responsible for unit testing for new enhancements and/or fixes and system integration. Follow SDLC process. Strong understanding of Java, especially within the context of APEX. Also desired .Net and Javascript programming.   Create and Manage Changes to the System:   Proactively seek out and identify needed system changes. Proactively gather feedback from users. Manage system changes without interruption to the user. Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation. Gather requirements from end users. Modify the system to increase benefits and usability. Manage the change control process and "Change Management" Committee if appropriate. Manage all processes that impact / relate to Salesforce.com. Manage new releases of SFDC and efficiently roll out new features. Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions. Create custom objects when necessary. Handle on?going customization/ alteration of Salesforce.com. Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment. Create new reporting capabilities and respond to ad hoc reporting requests as needed. Provide support functions as needed. Provide sales and financial data to company executives.   Maintain System, Security and Integrity:   Map salesforce.com hierarchy and territories in response to personnel changes. Reassign Accounts, Contacts, and Opportunities in response to personnel changes. Grant/ remove and maintain user licenses. Maintain security including sharing rules and security levels. Design, Create and maintain user roles, profiles and hierarchies. Monitor application storage usage and archive data as needed.   User Assistance, Training, Adoption and Satisfaction:   Create and administer training to existing or new users/groups. Provide one to one training to end users on an on?going basis. Expand use of Salesforce.com - attend planning meetings, assist with determining if /how salesforce.com can be used in new ways as opposed to purchasing a new internal system. Assist sales management to create processes in salesforce.com to help monitor activities, trends, sales and leads. Communicate regularly with user base regarding new features, enhancements and changes to the system. Monitor usage and mentor users/groups needing assistance. Continually seek ways to further enhance the end?user experience. Be the company SME on Salesforce.com.   Process Creation, Documentation and Maintenance:   Strong understanding of APEX, especially for event-based flows, integration, and custom experiences. Document company processes and workflows. Develop process documentation and field maps. Create new processes and associated reporting.   Data Quality, Migration and Maintenance:   Assist with migration from older systems/processes into Salesforce.com. Monitor neglected Leads, Opportunities, Accounts, and Contacts as appropriate. Import data as appropriate. Monitor and manage exception logs for back end system integration with SFDC. Manage duplicate records. Monitor and improve data quality. Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required; Removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow.   Report and Dashboard Creation and Maintenance:   Create and maintain dashboards. Create and maintain reports including folder maintenance. Develop complex, macro driven reports to summarize system information for Senior Management. Build and manage report folders for reps to improve sales efficiency Qualifications 5+ Years' experience as a Salesforce Developer. College diploma or university degree in the field of computer science, information technology, or management of information systems (MIS) with at least 3 years' work experience or 5+ years in a role where the installation, maintenance, operations, and support of one or more applications was the prime responsibility. Application-specific certifications are desirable. Agile development practices, especially working within SCRUM models. Scaled Agile Framework (SAFe) preferred. Proven experience with ITIL service management framework. Ability to lead small projects. Ability to lead others. Effective written, oral, interpersonal, and relationship-building skills. Ability to present ideas in user-friendly language. Analytical and problem-solving abilities. Ability to conduct research into software issues and products as required. Proven exceptional customer experience skills. Self-motivated and directed, with keen attention to detail. Proficiency in business and technical requirements elicitation; business process modeling. 2018-25855
Salary Range: NA
Minimum Qualification
5 - 7 years

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