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Salesforce Application Developer

Responsibilities

Salesforce Development:

  • 5+ Years of experience as a Salesforce Developer.
  • Work with business and functional teams to gather requirements, design quality solutions, and create development specifications. (Agile environment)
  • Develop and configure Salesforce. com instances and Force. com applications.
  • Work with integrated solutions from Salesforce CRM or 3rd parties.
  • Provide on-going support of existing SFDC instances containing Sales and integrated applications.
  • Clearly communicate project expectations and solutions to team members and business users.
  • Contribute to the overall application design and layout.
  • Responsible for unit testing for new enhancements and/or fixes and system integration.
  • Follow SDLC process.
  • Strong understanding of Java, especially within the context of APEX. Also desired. Net and Javascript programming.

Create and Manage Changes to the System:

  • Proactively seek out and identify needed system changes.
  • Proactively gather feedback from users.
  • Manage system changes without interruption to the user.
  • Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
  • Gather requirements from end users.
  • Modify the system to increase benefits and usability.
  • Manage the change control process and Change Management Committee if appropriate.
  • Manage all processes that impact / relate to Salesforce. com.
  • Manage new releases of SFDC and efficiently roll out new features.
  • Create and maintain fields, views, reports, dashboards, campaigns and other salesforce. com objects and functions.
  • Create custom objects when necessary.
  • Handle on going customization/ alteration of Salesforce. com.
  • Maintain, enhance and create workflows, functions and configurations within the Salesforce. com environment.
  • Create new reporting capabilities and respond to ad hoc reporting requests as needed.
  • Provide support functions as needed.
  • Provide sales and financial data to company executives.

Maintain System, Security and Integrity:

  • Map salesforce. com hierarchy and territories in response to personnel changes.
  • Reassign Accounts, Contacts, and Opportunities in response to personnel changes.
  • Grant/ remove and maintain user licenses.
  • Maintain security including sharing rules and security levels.
  • Design, Create and maintain user roles, profiles and hierarchies.
  • Monitor application storage usage and archive data as needed.

User Assistance, Training, Adoption and Satisfaction:

  • Create and administer training to existing or new users/groups.
  • Provide one to one training to end users on an on going basis.
  • Expand use of Salesforce. com attend planning meetings, assist with determining if /how salesforce. com can be used in new ways as opposed to purchasing a new internal system.
  • Assist sales management to create processes in salesforce. com to help monitor activities, trends, sales and leads.
  • Communicate regularly with user base regarding new features, enhancements and changes to the system.
  • Monitor usage and mentor users/groups needing assistance.
  • Continually seek ways to further enhance the end user experience.
  • Be the company SME on Salesforce. com.

Process Creation, Documentation and Maintenance:

  • Strong understanding of APEX, especially for event-based flows, integration, and custom experiences.
  • Document company processes and workflows.
  • Develop process documentation and field maps.
  • Create new processes and associated reporting.

Data Quality, Migration and Maintenance:

  • Assist with migration from older systems/processes into Salesforce. com.
  • Monitor neglected Leads, Opportunities, Accounts, and Contacts as appropriate.
  • Import data as appropriate.
  • Monitor and manage exception logs for back end system integration with SFDC.
  • Manage duplicate records.
  • Monitor and improve data quality.
  • Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required; Removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow.

Report and Dashboard Creation and Maintenance:

  • Create and maintain dashboards.
  • Create and maintain reports including folder maintenance.
  • Develop complex, macro driven reports to summarize system information for Senior Management.
  • Build and manage report folders for reps to improve sales efficiency

Qualifications

  • 5+ Years experience as a Salesforce Developer.
  • College diploma or university degree in the field of computer science, information technology, or management of information systems (MIS) with at least 3 years work experience or 5+ years in a role where the installation, maintenance, operations, and support of one or more applications was the prime responsibility.
  • Application-specific certifications are desirable.
  • Agile development practices, especially working within SCRUM models. Scaled Agile Framework (SAFe) preferred.
  • Proven experience with ITIL service management framework.
  • Ability to lead small projects.
  • Ability to lead others.
  • Effective written, oral, interpersonal, and relationship-building skills.
  • Ability to present ideas in user-friendly language.
  • Analytical and problem-solving abilities.
  • Ability to conduct research into software issues and products as required.
  • Proven exceptional customer experience skills.
  • Self-motivated and directed, with keen attention to detail.
  • Proficiency in business and technical requirements elicitation; business process modeling.


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