Visitor Use Assistant (Fee Collection)
Collect and account for fees. Interact with park guests at an entrance station, visitor center, campground or other visitor contact station. Visitor management such as traffic control, lost item assistance and special event set-up/take-down. Stressful situations may occur on a daily basis. Additional duties for GS-04:
Provide answers to recurring visitor questions, and describe the area's recreational opportunities, including NPS interpretive services, concession-operated facilities and services, and campground registration processes, explaining regulations. Distribute park brochures and printed material Inform visitors of potential safety hazards. Receive and appropriately handle or refer complaints. Follow established accountability guidelines for handling government funds. Operate electronic computerized cash register, perform opening and closing shift functions, Issues entrance receipts, park passes, and federal recreation passports in accordance with established guidelines, and Verify entrance receipts and various passes for validity dates. Additional duties for GS-05:
includes the duties listed above as well as completing deposit reports to verify money collections, accountable stock sold, and all machine transactions from the shifts, using journal and receipt tapes and computer software. All qualifications must be met by the closing date of this announcement-10/11/2019 (unless otherwise stated in this vacancy announcement). To qualify for this position, you must demonstrate that you possess either the specialized experience or the education as described below. Equivalent combinations of experience and education may also be used to qualify. Quality Ranking Factor:
Handling Money - able to handle, collect, and account for money. In order to qualify for this position at the GS-03 level, you must possess one of the following:
A. Six months of progressively responsible clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of a Visitor Use Assistant. General experience includes greeting the public, disseminating information, providing directions and fee collection. -OR- B. One year of education above high school (30 semester hours or 45 quarter hours). This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university. -OR- C. Equivalent combination of experience and education. In order to qualify for this position at the GS-04 level, you must possess one of the following:
A. One year of progressively responsible clerical, office, or other work that indicates my ability to acquire the particular knowledge and skills needed to perform the duties of a Visitor Use Assistant. General experience includes greeting the public, disseminating information, providing directions and fee collection. -OR- B. Two years of education above high school (60 semester hours or 90 quarter hours). This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university. -OR- C. Equivalent combination of experience and education. In order to qualify for this position at the GS-05 level, you must possess one of the following:
A. One year of specialized experience equivalent to the GS-04 level in the federal service. Specialized experience demonstrates the knowledge, skills, and abilities to perform successfully the duties of a Visitor Use Assistant. Specialized experience includes providing information or assistance to the public in a business or recreation setting; instructing groups of people or individuals; and compiling and analyzing information to report. Experience also included handling, tracking, or depositing monies; using software programs to maintain fee and stock data; resolving issues that arise in the remittance process and assisting staff with fee issues; and using tools or equipment (e.g., cash registers, calculators, etc.) to make sales transactions. -OR- B. Four years of education above high school (120 semester hours or 180 quarter hours) leading to a bachelor's degree from an accredited college or university. -OR- C. Equivalent combination of experience and education. Credit will be given for all appropriate qualifying experience. In order to receive credit for experience, your resume must clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the number of hours worked per week. Credit for experience is given on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime. In describing the nature of your duties (your experience), please be clear and concise. We will not make assumptions regarding your experience. Qualifying experience may be obtained in the private or public sectors. The OPM Qualification Standards Handbook is available for review at:
http:
//www.opm.gov/qualifications. ICTAP/CTAP Statement:
Current surplus and current or former displaced Federal individuals who have special prior ity selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. Well qualified means that the applicant meets the following:
OPM qualification standards for the position; all selective placement factors, where applicable; special qualifying conditions that OPM has approved for the position, where applicable; is physically qualified with reasonable accommodation, where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level on all competencies.
Estimated Salary: $20 to $28 per hour based on qualifications.
Provide answers to recurring visitor questions, and describe the area's recreational opportunities, including NPS interpretive services, concession-operated facilities and services, and campground registration processes, explaining regulations. Distribute park brochures and printed material Inform visitors of potential safety hazards. Receive and appropriately handle or refer complaints. Follow established accountability guidelines for handling government funds. Operate electronic computerized cash register, perform opening and closing shift functions, Issues entrance receipts, park passes, and federal recreation passports in accordance with established guidelines, and Verify entrance receipts and various passes for validity dates. Additional duties for GS-05:
includes the duties listed above as well as completing deposit reports to verify money collections, accountable stock sold, and all machine transactions from the shifts, using journal and receipt tapes and computer software. All qualifications must be met by the closing date of this announcement-10/11/2019 (unless otherwise stated in this vacancy announcement). To qualify for this position, you must demonstrate that you possess either the specialized experience or the education as described below. Equivalent combinations of experience and education may also be used to qualify. Quality Ranking Factor:
Handling Money - able to handle, collect, and account for money. In order to qualify for this position at the GS-03 level, you must possess one of the following:
A. Six months of progressively responsible clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of a Visitor Use Assistant. General experience includes greeting the public, disseminating information, providing directions and fee collection. -OR- B. One year of education above high school (30 semester hours or 45 quarter hours). This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university. -OR- C. Equivalent combination of experience and education. In order to qualify for this position at the GS-04 level, you must possess one of the following:
A. One year of progressively responsible clerical, office, or other work that indicates my ability to acquire the particular knowledge and skills needed to perform the duties of a Visitor Use Assistant. General experience includes greeting the public, disseminating information, providing directions and fee collection. -OR- B. Two years of education above high school (60 semester hours or 90 quarter hours). This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university. -OR- C. Equivalent combination of experience and education. In order to qualify for this position at the GS-05 level, you must possess one of the following:
A. One year of specialized experience equivalent to the GS-04 level in the federal service. Specialized experience demonstrates the knowledge, skills, and abilities to perform successfully the duties of a Visitor Use Assistant. Specialized experience includes providing information or assistance to the public in a business or recreation setting; instructing groups of people or individuals; and compiling and analyzing information to report. Experience also included handling, tracking, or depositing monies; using software programs to maintain fee and stock data; resolving issues that arise in the remittance process and assisting staff with fee issues; and using tools or equipment (e.g., cash registers, calculators, etc.) to make sales transactions. -OR- B. Four years of education above high school (120 semester hours or 180 quarter hours) leading to a bachelor's degree from an accredited college or university. -OR- C. Equivalent combination of experience and education. Credit will be given for all appropriate qualifying experience. In order to receive credit for experience, your resume must clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the number of hours worked per week. Credit for experience is given on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime. In describing the nature of your duties (your experience), please be clear and concise. We will not make assumptions regarding your experience. Qualifying experience may be obtained in the private or public sectors. The OPM Qualification Standards Handbook is available for review at:
http:
//www.opm.gov/qualifications. ICTAP/CTAP Statement:
Current surplus and current or former displaced Federal individuals who have special prior ity selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. Well qualified means that the applicant meets the following:
OPM qualification standards for the position; all selective placement factors, where applicable; special qualifying conditions that OPM has approved for the position, where applicable; is physically qualified with reasonable accommodation, where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level on all competencies.
- Department:
0303 Miscellaneous Clerk And Assistant - Salary Range:
$12.95 to $16.27 per hour
Estimated Salary: $20 to $28 per hour based on qualifications.
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