Dispatcher (Public Safety)
Performs dispatch and call taking services for public safety related incidents and operations. Receives and evaluates emergency calls for service. Obtains information through questioning and determines the priority of the call. Performs general Communications Center clerical duties such as data entry, quality, records management, inventories, and verification and maintenance of contact listings, etc. Queries and relays wants, warrants, driver and vehicle status, Be on the Lookout (BOL), and Attempt to Locate (ATL) information for law enforcement contacts and investigations. Provides for officer safety through maintaining status on officers, maintains situational awareness during all contacts, and anticipates responders requests and needs. Provides communications and logistical support to responders; maintains status on resources and incidents. Coordinates responses to incidents; initiates appropriate response of personnel and apparatus in accordance with agency plans, guides, and protocols. Coordinates use of assigned radio frequencies, directs radio traffic to appropriate channels, and restricts channels to emergency use as necessary. Prioritizes radio traffic and related communications. Serves as a certified operator of National Criminal Information Network (NCIC), National Law Enforcements Communications System (NLETS). All qualifications must be met by the closing date of this announcement-11/29/2019-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40
hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount o qualified specialized experience. To qualify for this position at the GS-5 grade level, you must possess at least one of the following minimum qualifications by close of the announcement:
Experience:
At least one full year of specialized experience comparable in scope and responsibility to the GS-04 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as:
performing public safety dispatching with supervision (law enforcement. emergency medical, search and rescue, and fire) using personal computers and software programs. Public Safety dispatching Includes but not limited to:
monitoring and responding to radio communications:
receiving and evaluating 9-1-1 calls and other emergency reporting systems; receiving requests for service:
receiving, evaluating, and summarizing complaints prior to dispatching the Information:
tracking safety and welfare of employees, complaints, and incidents:
dispatch appropriate emergency services personnel:
querying law enforcement data bases:
record keeping:
communicating with difficult callers. -OR- EDUCATION:
Successful completion of at least four years of education above high school in any field for which high school graduation or the equivalent is the normal prerequisite. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial or technical school. You must include transcripts. -OR- Successful completion of a combination of education and experience as described above. Only education in excess of the first 60 semester hours (i.e. beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study beyond the second year is equivalent to 6 months of specialized experience. The total must equal at least 100 percent to qualify. You must include transcripts. Volunteer
Experience:
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must include months, years and hours per week worked to receive credit for your work and/or volunteer experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as varies.
Estimated Salary: $20 to $28 per hour based on qualifications.
hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount o qualified specialized experience. To qualify for this position at the GS-5 grade level, you must possess at least one of the following minimum qualifications by close of the announcement:
Experience:
At least one full year of specialized experience comparable in scope and responsibility to the GS-04 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as:
performing public safety dispatching with supervision (law enforcement. emergency medical, search and rescue, and fire) using personal computers and software programs. Public Safety dispatching Includes but not limited to:
monitoring and responding to radio communications:
receiving and evaluating 9-1-1 calls and other emergency reporting systems; receiving requests for service:
receiving, evaluating, and summarizing complaints prior to dispatching the Information:
tracking safety and welfare of employees, complaints, and incidents:
dispatch appropriate emergency services personnel:
querying law enforcement data bases:
record keeping:
communicating with difficult callers. -OR- EDUCATION:
Successful completion of at least four years of education above high school in any field for which high school graduation or the equivalent is the normal prerequisite. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial or technical school. You must include transcripts. -OR- Successful completion of a combination of education and experience as described above. Only education in excess of the first 60 semester hours (i.e. beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study beyond the second year is equivalent to 6 months of specialized experience. The total must equal at least 100 percent to qualify. You must include transcripts. Volunteer
Experience:
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must include months, years and hours per week worked to receive credit for your work and/or volunteer experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as varies.
- Department:
2151 Dispatching - Salary Range:
$33,949 to $44,130 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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